COVID-19 Update
Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with local government recommended social distancing and PPE guidelines.
What does this mean for you?
• Processing times may be delayed. Generally processing times are within 3-6 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions. We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
• Tracking update may be delayed: Due to limited employee in shipping companies updating tracking details may be delayed, but rest assure its will be in transit,
• Shipping may be delayed: Due to limited factory operation high demand items may see delay and shipping may take up to 45-60 days in rare cases. Please understand this COVID19 situation. we will try our best to get you product at your doorstep as earliest as possible.
• You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
Note: Above shipping policy update is on temporary basis and can be withdrawn any point of time
Shipping time depends on processing time plus transit time. Most of our products are imported from international suppliers.
Order Processing:
• Average 2 – 5 business days to process the order.
Transit Time
• Average transit times : 7 – 15 Business days if product available in local warehouse.
• Average transit times : 15 – 25 Business days if imported internationally.
We always try to optimize our shipping line and find the nearest warehouse, so that we can deliver within our above committed time. On an average, most of our item arrive to your doorstep within 15-25 business days after processing the order
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.
Shipping costs are determined by the Weight, Volume Size of the items purchased. To reduce the carbon footprint and to save trees and help mother earth, we try to compact the packaging and remove unnecessary boxes specially for the apparel.
Use “Track My Order” to find the real-time update of your shipment. We will also be updating you via Email regarding the status of your order. Please check your spam folder in case you do not see in your email inbox.
You will receive an email with all your required tracking numbers once your items have been shipped. Handling and processing your order often take 2-5 business days.
Please feel free to contact us at support@gitsym.com
Here at GiTSYM Fashion, our designers work with various manufacturers to make sure the products are of the highest quality and affordable. Our designer works across the globe hence shipment happened from different warehouses and locations. If you’ve ordered multiple products it is likely your items will have separate tracking numbers and will arrive within a few days of each other.
Please be sure to check the status of each delivery for more information!
Returns: We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. However you have to contact us within 48 hours of receiving your order to get return the process started.
Please check our return and Refund Policy – Return & Refund Policy.
We encourage you to contact us or email us support@gitsym.com for quick resolution
If you require express shipping for an item, please contact us at support@gitsym.com with the following information and we will explore best possible option for express shipping. Express shipping is very costly, but we can try to deliver as fast as we can with optimal price to you.
- Product Title
- Intended Postal Address
We will reply with a quote as quickly as possible.
We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia, China that most of our products ship from.
No stress! This is normal and your remaining items are on its way. Here at GiTSYM Fashion we carry products that might ship from different warehouses and locations to fulfill your entire order. If you’ve ordered multiple products it is likely your items will arrive within a few days of each other.
You may have received multiple tracking numbers. Please be sure to check the status of each delivery for more information!
Due to the small, stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control.
In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your country's customs department. For the exact cost of these fees, you should see your local post office or customs office. We will not be responsible for such expenses under any circumstances.
We ship to the United States, Canada, United Kingdom, Australia, Germany, France, South Korea, Switzerland, Hungary, Italy, Luxembourg, Poland, Finland, Ireland, Belgium, Israel, and New Zealand!
Sometimes an item is so popular it gets snagged up before we know it! Don’t worry we promise to get it to you as soon as possible! We know the anticipation of your new items arriving is exciting and we very much appreciate your patience!
If the item is back-ordered longer than two weeks, a refund can be issued upon request to support@gitsym.com.
Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.
Since we are working with an overseas fulfillment center please allow 2-5 days for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.
Of course Yes! We love you and want to keep you and your personal information safe. The solution to this problem is to encrypt your sensitive data for transmission. Secure Sockets Layer (SSL) was created for this very purpose. SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt and protect your data. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
If you have any questions or feedback, we would love to hear from you! Please contact us at support@gitsym.com
