Shipping policy
COVID-19 Update
Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with local government recommended social distancing and PPE guidelines.
- Processing times may be delayed: Generally processing times are within 3-6 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- Tracking update may be delayed: Due to limited employee in shipping companies updating tracking details may be delayed, but rest assure its will be in transit,
- Shipping may be delayed: Due to limited factory operation high demand items may see delay and shipping may take up to 45-60 days in rare cases. Please understand this Covid situation. we will try our best to get you product at your doorstep as earliest as possible.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
- You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund
We appreciate your patience and understanding as we work through this together.
We work with supplier around the world to source high quality products.
HOW LONG IS THE SHIPPING TIME?
Shipping time depends on processing time plus transit time. Most of our products are imported from international suppliers.
Order Processing:
- Average 2 – 5 business days to process the order.
Transit Time
- Average transit times : 7 – 15 Business days if product available in local warehouse.
- Average transit times : 15 – 25 Business days if imported internationally.
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Expedited shipping is available for many products and please check product description for more information or email support@gitsym.com or Live chat.
We always try to optimize our shipping line and find the nearest warehouse, so that we can deliver within our above committed time. On an average, most of our item arrive to your doorstep within 15-25 business days after order is being processed.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
Cancellation window 2 Hours. You are able to cancel your order with no penalty! within 2 hours. You must cancel your order within 2 hours, so that cancellation can be applied. If the item has already shipped before 2 hours time window then please email support@gitsym.com and we will try to work with you to find out best solution. All you need to do is send us an email with the subject line “CANCEL ORDER #Gxxxx”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@gitsym.com. If the address is wrong, we can correct this within 2 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra care. Despite this, our customers report that around 1 in 5000 products arrive damaged due to mail service mistreatment. If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours?
Notice: There are certain delays on all carriers due to the global pandemic of COVID-19 (aka coronavirus). However, we are working around the clock with our shipping partners to ensure that your order reaches you as soon as possible. These times are certainly challenging but we hope we’ll get through this temporary phase soon and keep delighting you with our best service possible. We are sincerely thankful for your continued support and business.
For More Information, Please Email Us at support@gitsym.com
About usWe aim to offer our customers a variety of the bestselling products, right at their doorstep. We always keep an eye on the latest trends and only the best products make it to our catalog.
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