Refund policy
SECTION 1
We have a 14-day return policy, which means you have 14 days after receiving your item to return if the item you received is defective. However you have to contact us within 48 hours of receiving your order to get the return process started.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, undamaged, fragrance-free with original tags attached, and in its original packaging. Items purchased with Buy-Many-Keep-One intention may not qualify for the return. You’ll also need the receipt or proof of purchase. Buyer must provide photograph(s) and/or video(s) showing the problem with product to get return process started.
Buyer agrees to bear the cost of return for all types of refunds.
We encourage you to contact us or email us support@gitsym.com for quick resolution. We are committed to make customers happy at every stage of the purchase and return. We go above and beyond to resolve the issue within 2-3 business days.
All return item(s) will have restocking fee and return shipping cost will be paid by customer.
SECTION 1.1
Only regular priced items may be returned. Unfortunately, we cannot accept returns on sale items or gift cards, discounted items and bought by mistake.
For clothing or apparel, selecting size is the customer's responsibility. Size chart is different for each product and the sizing chart is not the same as the customer's regular buying clothing. Example if customers wear XL it doesn't mean XL will apply to any of GITSYM's products. Customer must check his/her body measurement and compare it with the product size chart and place the order accordingly.
GiTSYM do not accept returns and refunds if the customer selected the wrong size. However in some circumstances we can accept with a restocking fee and return shipping paid by the customer.
Do not hesitate to contact us. We will try our best to resolve your concern and we are committed to our happy customers.
SECTION 1.2
Buyer agrees to bear the cost of return for all types of refunds.
Unfortunately any shipping cost associated with original purchase may not be refunded due to expense. However if we have a free shipping option, this means the customer needs not to worry about shipping cost.
Customers agree to provide the pictures of the item(s) and defective area as proof to proceed as part of the return process.
Please check our FAQ and store policies for more details.
SECTION 1.3
If your purchase is defective, please contact us within 48 hours of receiving your order – we will work our best to either resolve the issue or ensure you are not left waiting.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange for the delivery of the correct item with our standard shipping speed. Customer must not use wrong item or open original packaging to eligible for return.
For defective or faulty products, please take photos and/or videos and email us at support@gitsym.com. We will replace or refund your purchase after confirmation. PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
To start a return, you can contact us at support@gitsym.com, please start your email's subject with "RETURN:" and provide Order details and use the same email which you used for submitting the order for quick response. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@gitsym.com.
SECTION 1.4
We do NOT do price matches on sold or advertised items with other sellers. Price of item(s) may change based on the various factors.
SECTION 1.5
We do NOT accept return or refund based on subjective assessment, like material, color, quality is/are not as per customer expectation, or customer don't like the product or customer don't want the product any more, customer don't feel to keep it.
SECTION 1.6
Any shipping fee paid by customer will always be non-refundable. If we accept the return, return shipping cost will be paid by customer only.
SECTION 2
SECTION 2.1 Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have to contact us within 48 hours of receiving your order by sending your order number and issue to support@gitsym.com.
SECTION 2.2 Exceptions / non-returnable items
Buyer no longer wants the items, buyers remorse such as incorrect color, size, product or model ordered are not eligible for a refund.
The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty, underwear, event & party supplies, DIY supplies, pet supplies and accessories. We cannot offer refunds on cosmetics if the hygienic seal has been broken.
SECTION 2.3 Exchanges
You have to contact us within 48 hours of receiving your order to get the exchange process started. Item needs to be shipped back to us within 14 days of receiving the item
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Only regular priced items may be exchanged. Unfortunately, we cannot accept returns on sale items or gift cards, discounted items. If exchange is granted, you can pick any item with the same or less cost of original item. We suggest you select an item where you can use full exchange price.
The same return policy and process applies under the how to return your order instructions. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Shipping charges may apply.
All exchange items will have restocking fee and return shipping cost will be paid by customer.
SECTION 2.4 Buy-Many-Keep-One
We do not encourage the ‘buy-many-keep-one’ purchase model. Our customer service team may check with you via phone/email, if no response received in 48 hours we may cancel an order believed to have been made with that intention. Please leave a order note at checkout to confirm e.g. "No buy-many-keep-one intention"
SECTION 2.5 Stolen delivery
GiTYSM consider shipping company tracking as delivery proof. GiTSYM is not responsible for the product which is stolen from customer address and do not qualify for any kind of return.
SECTION 3
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
There might be certain situation(s) where we grant partial refund without asking for a product in return. Please contact our Team.
Please remember it can take some time for your bank or credit card company to process and post the refund too. It may take up to 14-30 business days and more. Please email us at support@gitsym.com if you don't receive your refund after checking with your bank or credit card company after 30 business days. We will prioritize the help with your refund.
Please note that we are not responsible for the return postage and are not responsible for any shipments lost or liability for packages damaged in transit back to us. Therefore, packages must be traceable, insured, and must require a signature upon delivery (e.g., DHL, FedEx, UPS, registered mail). Clearly, indicate on the outside of the package, "RETURNED GOODS". This will prevent any customs charges being added for international orders. Please note that any import duty incurred by us will be deducted from your refund as we are unable to refund any shipping, custom taxes, etc. GiTSYM reserves the right to refuse unauthorized returns or any return that does not meet these terms and conditions. Refused returns will be returned to the sender at the Buyer's expense. If Buyer refuses to accept the return after 14 days it will be disposed or donated if in usable condition.
